KB Haulage Canada strives to provide high-quality logistics services to all of our clients. However, we understand that certain situations may arise where a refund is requested. Below are the terms under which refunds will be considered:
1. Eligibility for Refund
A service was not provided as agreed (e.g., failure to deliver goods on time or failure to deliver the goods at all).
The Client cancels the service within the allowable timeframe as per the Cancellation Policy outlined above.
The Client’s goods are lost or damaged due to the Company’s negligence or failure to meet contractual obligations.
2. Non-Refundable Charges
Any portion of the fee for services already rendered (e.g., partial delivery, cargo handling).
Late payment fees, administrative fees, and cancellation fees.
Additional charges for expedited or special services.
3. Refund Process
To request a refund, the Client must contact KB Haulage Canada’s customer service team at [insert contact details] within [X] days of the incident giving rise to the refund request.
Refund requests must include the original invoice, booking reference number, and a description of the issue.
All claims for lost or damaged goods must be supported by evidence, such as photographs or other documentation, and must be submitted within [X] days of the delivery date.
4. Refund Timeframe
Refunds, if approved, will be processed within 10 business days. The refund will be issued using the same payment method as the original transaction.
5. Disputes
If there is a dispute regarding a refund, KB Haulage Canada will make a reasonable effort to resolve the matter. If the issue cannot be resolved through direct communication, the Client may seek legal recourse under the governing law stated in the Terms and Conditions.